Cancellation Policy

Kendry allows both hosts and attendees to cancel scheduled bookings. Cancellation rules may vary depending on the host's event type configuration:

• Attendee Cancellations: Attendees can cancel or reschedule their booking using the link provided in the confirmation email. Cancellation availability depends on the minimum notice period set by the host.
• Host Cancellations: Hosts can cancel bookings at any time from their dashboard. Both the host and attendee will receive cancellation notifications via email.
• Minimum Notice Period: Hosts may configure a minimum cancellation notice period (e.g., 2 hours, 24 hours). Cancellation requests within this period may be declined automatically by the system.

You may cancel your Kendry subscription at any time through your account billing settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing cycles
• Your account will be downgraded to the free tier when the paid period expires
• Your data (event types, bookings, settings) will be preserved on the free tier
• Features exclusive to paid plans (team scheduling, analytics, workflows) will become unavailable

No partial refunds are issued for unused time within a billing cycle unless you qualify under our Refund Policy.

For bookings that involved a payment:

• Host-initiated cancellation: If the host cancels a paid booking, the attendee is entitled to a full refund of the booking payment. Refunds are processed automatically through the original payment method.
• Attendee-initiated cancellation: Refund eligibility depends on the host's cancellation policy and the notice period. Hosts may configure whether attendee cancellations trigger automatic refunds.
• Rescheduling: If a booking is rescheduled (not cancelled), no refund is issued — the payment applies to the new date/time.

A "no-show" occurs when an attendee fails to appear for a scheduled booking without prior cancellation:

• For free bookings, no-shows are tracked in the host's analytics but carry no financial penalty.
• For paid bookings, no-shows are not automatically refunded. The host retains the booking payment unless they choose to issue a manual refund.
• Hosts may use Kendry's workflow feature to send automated reminders to reduce no-show rates.

Kendry reserves the right to cancel bookings or suspend accounts in the following circumstances:

• Violation of our Terms & Conditions
• Fraudulent or abusive booking activity
• System maintenance or emergency situations affecting service availability
• Account inactivity exceeding 12 months

In cases of platform-initiated cancellations, affected users will be notified via email with an explanation and, where applicable, instructions for data export.

If you wish to permanently delete your Kendry account:

1. Cancel any active subscriptions first
2. Navigate to Settings → Privacy → Delete Account, or email zendra@kendry.site
3. All your personal data, event types, and booking history will be permanently deleted within 30 days
4. This action is irreversible

For cancellation-related inquiries, contact us at:

Kendry
Email: zendra@kendry.site
Address: New Town, Kolkata, West Bengal, India — 700156