Refund Policy

At Kendry, we strive to provide exceptional value with our scheduling platform. This Refund Policy outlines the terms under which refunds may be issued for subscription payments and booking-related charges.

Monthly Plans: Monthly subscription payments are non-refundable once the billing cycle has begun. You may cancel your subscription at any time, and access will continue until the end of the current billing period.

Annual Plans: If you cancel an annual subscription within the first 90 days of purchase, you are eligible for a full refund. After 90 days, annual subscriptions are non-refundable, but you will retain access for the remainder of the paid period.

Plan Downgrades: If you downgrade from a higher tier to a lower tier, the remaining balance will be applied as a credit toward future billing cycles. No cash refunds are issued for downgrades.

For payments collected through Kendry's booking system (via Stripe or Razorpay):

• Refunds for booking payments are managed by the host (the person who created the event type). Kendry does not control the refund policy of individual hosts.
• If a host cancels a meeting, attendees are entitled to a full refund of any booking payment.
• No-show disputes should be resolved directly between the host and attendee.

Failed Payments: If a payment fails and your account is charged, the charge will be automatically reversed by our payment processor within 5–10 business days. If the reversal does not occur, contact us immediately.

Duplicate Charges: If you are charged more than once for the same subscription period, the duplicate charge will be refunded in full within 5–7 business days upon verification.

The following are not eligible for refunds:

• Free plan usage (no payment was made)
• Subscription periods that have already elapsed
• Accounts terminated due to violation of our Terms & Conditions
• Custom enterprise plans (governed by separate agreements)
• Third-party integration fees (Google Workspace, Zoom, etc.)

Once a refund is approved:

• Stripe payments: 5–10 business days to reflect in your account
• Razorpay payments: 5–7 business days to reflect in your account
• Credit/debit cards: May take an additional 2–3 business days depending on your bank
• UPI payments: Typically reflected within 2–3 business days

If you initiate a chargeback or payment dispute with your bank or card issuer before contacting us, we reserve the right to suspend your account pending resolution. We strongly encourage you to contact our support team first at zendra@kendry.site to resolve any billing concerns.

To request a refund:

1. Email zendra@kendry.site with the subject line "Refund Request"
2. Include your account email, transaction ID or receipt, and reason for the refund
3. Our team will review your request and respond within 2 business days

For billing or refund inquiries, contact us at:

Kendry
Email: zendra@kendry.site
Address: New Town, Kolkata, West Bengal, India — 700156